Oct 24, 2016 A Logo Of Windows 10 Appears And The Computer Shuts Down. In this case, when the operating system won’t start and the computer shuts down by itself, sometimes after multiple restarts and showing the system logo, the causes that make it happen are almost the same as in the first case.
Before you begin
Review the following important notes:- Using this tool will remove all apps that do not come standard with Windows, including other Microsoft apps such as Office. It will also remove most apps installed by your PC’s manufacturer such as your manufacturer’s apps, support apps, and drivers. You will not be able to recover removed apps and will need to manually reinstall them later if you want to keep them.
- You may lose your digital licenses, digital content associated with applications, or other digital entitlements for applications as a result of using the tool, which may impact your ability to use apps you paid for or app-related content you paid for. For this reason, we don’t recommend using this tool on any PC where you wish to ensure all of your applications and application-related content (including Microsoft applications such as Office) remain properly installed and licensed.
Please make sure you have the following:
- An internet connection to download the tool and the Windows 10 image. Internet service provider fees may apply.
- Sufficient data storage available on the computer you are clean installing. Note that the download and image is over 3GB.
Check these things on the PC where you want to clean install Windows 10:
- Make sure you meet the system requirements. Learn more at Windows 10 Specifications.
- If you just purchased a new device that includes Office 365, please see Download and install Office 365 Home, Personal, or University on your PC for information on reinstalling Office after the clean installation of Windows. If you have Office 2010 or earlier, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.
Hi Kris,
Let's try these steps and check if it helps.
Restart the Windows Update services and check.
Press Windows Key + R, type services.msc and then press Enter.
If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
Locate Background Intelligent Transfer Service and check the Status.
If the Status is Stopped, right-click Background Intelligent Transfer Services, and then click Start in the menu.
Locate Windows Update and check the Status.
If the Status is Stopped, right-click Windows Update, and then click Start in the menu.
Close Services.
If the issue persists, rename software distribution and check.
Windows 10
a. Press Windows Key + R, type CMD and hit enter.
b. Type the following commands, and press Enter after each command:
- Net stop wuauserv
- cd %systemroot%
- Ren SoftwareDistribution SoftwareDistribution.old
- Net start wuauserv
Try to install Windows 10 and check.
Please update us with the status. We will be glad to assist you.
K.Z. Sharief KhanEx-Microsoft Forum Moderator
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